PacStates
Call Today:  (775) 828-2020
Call Today:  (775) 828-2020

Keeping Businesses Connected

Free Consultation

Business Phones and Voice Services

Hosted/Cloud Systems

Hosted/cloud systems allow you to connect right away with minimal hardware. When a natural disaster hits, or equipment ages, you won’t have anything to replace or repair.

  • Eliminates the cost and hassle of expensive trunking contracts.
  • Add or delete users at any time your business needs it.
  • Remote workers? No problem. Your employees can work from home, a coffee shop, or anywhere there’s an internet connection.
  • Easy Integration with CRMs and other business processes to improve workflow.

Even with cloud solutions, PacStates is here to guide you through implementation and ongoing support. 

  • Work with you to select the best platform to fit your needs.
  • Design call flow to create a seamless caller experience.
  • Make sure correct internet and local area network is in place to support a successful VoIP deployment.
  • Provide both user and administrative training.
  • Onsite first day live support.
  • Ongoing local support.

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Contact Center Solutions

Regardless of company size, inbound or outbound communications, PacStates Contact Center Solutions can help companies decrease costs and improve efficiency and productivity.

  • Cloud or onsite to best fit your company’s needs.
  • Enhance customer experience and enable immediate response while giving customers attentive and personal service.
  • Automatic call distribution and call queuing to reduce wait times and dropped calls.
  • Seamlessly transition between phone, email, SMS, webchat, social media.
  • Provides tools to manage your team with real time reporting, call recording and analytics to manage staffing.
  • Easy Integration with CRMs and other business processes to improve workflow.

PacStates thirty years’ experience designing, implementing and supporting contact centers ensures a successful deployment.

  • Work with you to select the best platform to fit your needs.
  • Design call flow to create a seamless caller experience.
  • Provide both user and administrative training.
  • Onsite first day live support.
  • Ongoing local support.

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On-Premise Phone Systems

On-premise phone systems live on-site in your equipment room. They can be readily customized based on your business needs—and adapted as your business evolves.

  • Enhanced security, reliability, and control.
  • Customize program changes at any time.
  • VoIP, Digital or Hybrid as your needs change.
  • Single or multiple locations.
  • Mobility options to enhance productivity.

PacStates works closely with your team to manage your system, offering 24/7 support. We understand that choosing an on-premise phone system is an investment. But with our expertise, your decision will save you money for years to come.

  • Work with you to select the best platform to fit your needs.
  • Design call flow to create a seamless caller experience.
  • Our Carrier Services experts ensure you have the best and most cost-effective trunking and failover.
  • Our IT experts make sure your local area network is in place to support a successful deployment.
  • Provide both user and administrative training.
  • Onsite first day live support.
  • Ongoing local support.

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Hospitality Solutions

The hospitality industry is fiercely competitive with social media instantly reflecting the customer’s experience. Studies show that an increased rating on review platforms can represent an 11.2% profit growth while maintaining the same occupancy. PacStates hospitality solutions enhance both staff and customer experience, and therefore the bottom line.

  • Stellar Guest Services – A personalized experience makes guests feel welcome, and more likely to leave positive online reviews
  • Operational Efficiency – Reduce training time and enabled mobile working with purpose-built applications that equip your employees with tools to quickly assist guests, which can result in happier staff and guests.

Deploy Communications Your Way – Whether on-site, private cloud, public cloud or a hybrid platform, PacStates gives you options.

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Phone:
(775) 828-2020
Dispatch or Service Inquiry:
(775) 828-2030
Fax:
(775) 284-2684
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